Privacy policy

This policy explains how St Matthews Sports & Social Club uses personal information when you visit this website, contact us, or use our account, membership and booking services.

Who is responsible for your information?

St Matthews Sports & Social Club is responsible for the personal information it collects through this website. You can contact us using the details below about this policy or your information.

What we collect and why

• Enquiries: your name, email address, optional phone number and message, so the club team can respond.
• Accounts and memberships: your contact details, sign-in and verification information, membership records and preferences, so we can manage your account and services.
• Bookings and tickets: reservation details, party size, ticket quantities, attendance and payment references, so we can fulfil and manage your booking.
• Payments: transaction, payment-status and refund records. Online card payments are handled by Stripe; this website does not store your full card details.
• Website use and security: technical information used to operate the site, prevent abuse and investigate problems. Optional analytics and advertising measurement depend on your cookie choices.

Please only include personal information that is relevant to your enquiry or booking.

Our reasons for using information

We use information to take steps you request before a booking or membership, and to provide those services under our agreement with you. We also use information where needed to meet legal obligations, such as accounting requirements.

Answering general enquiries, administering the club and protecting the website are legitimate interests. We consider those interests alongside your rights. We rely on your consent for optional marketing emails and optional analytics or advertising technologies.

Marketing and your choices

You can choose separately whether to receive club news and event or ticket emails. Change these preferences in your account or use the unsubscribe link in a marketing email. Withdrawing consent does not affect earlier use of your information or essential messages about your account and bookings.

Who receives information

Authorised club staff use information to carry out their duties. Service providers supporting hosting, email delivery, payments and website security also process information needed for those services. Information may be shared where required by law or to deal with a legal claim.

The contact form uses Google reCAPTCHA when enabled to help detect automated spam. Google receives technical information from your browser for that check. See Google’s Privacy Policy. Optional measurement services are explained in our cookie policy.

Some providers may process information outside the UK. The protections and processing locations depend on the provider and service; contact us if you need details about a particular use of your information.

How long information is kept

Retention depends on the purpose of the record: handling an enquiry, managing an account or booking, keeping financial records, or resolving a complaint or legal claim. Closing an account does not necessarily remove records that still need to be retained for those purposes. Contact us to ask about a specific record or request deletion.

Your data protection rights

Depending on the circumstances, you can request access, correction, deletion, restriction or a portable copy of your information, and object to certain uses. You can withdraw consent where processing relies on it. We may need to verify your identity before acting on a request.

If you have a concern, please contact us. You can also raise a complaint with the Information Commissioner’s Office (ICO).