Terms and conditions

These terms apply to use of the St Matthews Sports & Social Club website and the services offered through it. Read the details for your chosen event, booking or membership before making a purchase, and contact us if anything is unclear.

Using the website

Please provide accurate information and use the website lawfully. Do not send spam, impersonate another person, attempt unauthorised access or interfere with the website’s operation.

Your account

Keep your sign-in details private and contact us if you believe your account has been compromised. You are responsible for keeping your contact information up to date so we can send booking confirmations and important service messages.

Events and tickets

Check the event date, time, location, price, age restrictions and any membership requirements. Some events require advance tickets, some use an external ticket provider and others allow entry without advance booking. The event page explains the arrangements.

For online tickets, check that your booking is confirmed before attending and keep your ticket reference. If an event links to an external provider, read that provider’s booking and payment terms before buying.

Table and other reservations

Check the date, time, party size and payment option before submitting a reservation. Keep your confirmation and tell the club promptly if your plans change. Where online cancellation is available, the booking page shows its notice period; for later changes or cancellation, contact the club.

Prices, payments and memberships

Prices are shown in pounds sterling. Check the amount and any member eligibility before paying. Online payments are processed by Stripe. A payment attempt or return from checkout is not by itself confirmation that a booking or membership has been completed.

Where membership is available, read the selected plan’s price, duration, benefits and any renewal arrangements before joining. Contact the club if you need help changing or ending a membership.

Cancellations, changes and refunds

Contact the club with your booking or payment reference to discuss a cancellation, event change or refund. Cancelling a reservation online does not automatically issue a refund. The applicable booking conditions and your statutory rights determine any refund due.

If an event’s advertised arrangements change, contact us to confirm your options before making further plans. Nothing in these terms removes your statutory consumer rights.

Website information and external links

We aim to keep event details, opening hours and other information accurate. Check the latest information before travelling, particularly around special events and holidays. External websites have their own terms and privacy policies.

Privacy and cookies

Our privacy policy explains how we use personal information. Our cookie policy and settings explain browser storage and optional tracking choices.

Questions or complaints

Contact the club using the details below, including the relevant booking reference and a short explanation, so the team can investigate.